FAQs & Troubleshooting
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298 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Configure and use the Scan to E-mail Server feature.
- 4Jam Manual Feed
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7Document Jam
- 8Print a document securely using the Secure Print feature (Windows)
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Can I print from or scan to Android™ Smartphone?
- 13When I scan a document using ControlCenter, the scanned file size is too big.
- 14The color of your printouts is not what you expected
- 15A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 16Replace Belt
- 17Replace WT (waste toner) Box
- 18Replace Drum
- 19Replace Toner
- 20Ghost
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 22Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 23The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 24Toner Error
- 25Load paper in the paper tray
- 26Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 27Log Access Error
- 28Registration or Registration failed.
- 29Cartridge Error
- 30Drums End Soon/ Drum End Soon(X)
- 31Jam 2-sided
- 32Turn the Toner Save Mode on or off.
- 33I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 34No Belt Unit
- 35No Waste Toner
- 36No Paper
- 37Wrinkle
- 38I cannot install Brother drivers on Debian 10 or later (Linux)
- 39When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 40Replace PF Kit xx
- 41The printer status is Offline or Paused.
- 42Colored lines across the page
- 43White spots or hollow print
- 44Configure and use the Scan to FTP feature
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46No Tray
- 47Print Unable XX
- 48Calibrate or Calibration Failed or Calibration.
- 49WT Box End Soon
- 50Drum Stop