FAQs & Troubleshooting
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323 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3What is Brother iPrint&Scan?
- 4Can I print from or scan to Android™ Smartphone?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7The toner does not fix to paper well. (Poor fixing)
- 8Printouts have wrinkles.
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 11Adjust color settings by using the custom setting in the printer driver
- 12Out of Memory
- 13Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 14Confirm that a FAX I sent was received correctly
- 15I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Configure and use the Scan to FTP feature
- 18Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 19I keep getting the error message "Authenticate Err (Authentication error)".
- 20I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22WT Box End Soon
- 23I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 24Can I use voice mail on the same line as my Brother machine?
- 25I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 26I updated the Web BRAdmin and cannot enable the logging function.
- 27Which E-mail packages are compatible with ControlCenter3?
- 28Turn the Toner Save Mode on or off.
- 29The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 30I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 31Uninstall the Brother Software and Drivers (Windows)
- 32I cannot send a fax using PC-FAX (Windows 10)
- 33Uninstall printer drivers (Linux)
- 34ControlCenter3 displays a blank screen at startup (Windows)
- 35Delete print jobs from the print queue.
- 36Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 37Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 38I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 39I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 40The paper is skewed when it's printed.
- 41What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 42Carry out calibration to improve the color density
- 43Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 44When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 45Scan a document into ScanSoft™ PaperPort™ 11SE
- 46I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 47Jam Rear
- 48Printouts (envelope, cardboard) have creases.
- 49Clear the message "Awaiting Redial"
- 50Reset the network settings to the factory default (video instructions available)