FAQs & Troubleshooting
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322 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5What is Brother iPrint&Scan?
- 6Reset the network settings to the factory default (video instructions available)
- 7I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Jam Inside
- 10When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 11Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 12Carry out calibration to improve the color density
- 13Print on plain paper or bond paper from the Manual feed slot
- 14The printer status is Offline or Paused.
- 15Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 16Can I use voice mail on the same line as my Brother machine?
- 17How do I adjust the print position of each color?
- 18Turn the Toner Save Mode on or off.
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 24I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 25The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Configure and use the Scan to FTP feature
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 30Why does my Brother machine sometimes print the Transmission Verification Report even though I've turned the report off?
- 31The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 32Setup and use Brother PC-FAX receiving
- 33Adjust color settings by using the custom setting in the printer driver
- 34WT Box End Soon
- 35I am asked to enter a password when starting the Remote Setup application. What is the password?
- 36Size mismatch
- 37When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 38What is Distinctive Ring and how do I program it?
- 39Printouts (envelope, cardboard) have creases.
- 40Confirm that a FAX I sent was received correctly
- 41Install additional memory.
- 42Send a fax using PC-FAX with LPD/LPRng (Linux)
- 43A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Configure and use PC-FAX (CUPS) (Linux)
- 46"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 47Windows 10 Support Information
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Open the "Scanners and Cameras" and Properties.