FAQs & Troubleshooting
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362 Results
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Configure and use the Scan to FTP feature
- 9When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11Duplex (two-sided) scan
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14Scan from the Brother iPrint&Scan application using Windows Phone.
- 15Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 16Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Can I use voice mail on the same line as my Brother machine?
- 19Jam Duplex
- 20Jam Inside
- 21Curled or wavy
- 22Replace Toner
- 23Page skewed
- 24Hollow print
- 25Black lines down the page
- 26Enable the Brother machine's network interface.
- 27Configure and use the Scan to Network feature (For Windows)
- 28Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 29Install the optional lower tray
- 30What driver package format is supported by my Linux distribution?
- 31When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 35Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 36Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 37Toner specks
- 38Jam Rear
- 39Jam MP Tray
- 40Ghost
- 41Configure and use the Scan to E-mail Server feature.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Download a file from the "Downloads" section and save it to Windows 8 computer.
- 44Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 45Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 46The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 47Fuser Error or Self-Diagnostic
- 48My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 49I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 50Cover is Open