FAQs & Troubleshooting
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334 Results
- 1What driver package format is supported by my Linux distribution?
- 2What is Brother iPrint&Scan?
- 3Scan and save a document in PDF format (Scan to File)
- 4The printer status is Offline or Paused.
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Transfer faxes to the PC when my machine has a mechanical problem
- 8What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Pre-Required Procedures (Linux)
- 11I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 12Faint
- 13I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17When I try to print from Microsoft® Word or another program, I receive a message stating: "No Paper", "Reload paper in MP Tray" or "Insert Paper Manual Feed".
- 18When I try to send a fax the message "FAX # Restricted" appears on the display.
- 19When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 20Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 21Print command (cupswrapper) (Linux)
- 22I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Scan from the Brother iPrint&Scan application using Windows Phone.
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 27Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 28Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 29I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 30How do I make my copied images look sharper and more vivid?
- 31How do I make my copied images lighter or darker?
- 32When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 33When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 34I'm having a problem with the print quality. How can I solve it?
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 37What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 38I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 39In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 40White spots or black spots at 3.7 in. (94 mm) intervals
- 41When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 42I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 43Black toner marks across the page
- 44White lines across the page
- 45Why doesn't the machine answer when receiving a call?
- 46Gray background
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48All black
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)