FAQs & Troubleshooting
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- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6What is Brother iPrint&Scan?
- 7Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 11I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 12What driver package format is supported by my Linux distribution?
- 13A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 14Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 15Scan and save a document in PDF format (Scan to File)
- 16Scan a document in Mac OS X 10.6.
- 17What is Distinctive Ring and how do I program it?
- 18Can I print from DOS applications?
- 19Windows 10 Support Information
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 21Install the built-in drivers (For Windows 8 and Windows 10)
- 22I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Print a web page from iPrint&Scan when using an Android™ mobile device.
- 25Open the "Scanners and Cameras" and Properties.
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 30I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 31Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 32How do I clear the message "Document Jam" from the display?
- 33When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 34How do I clear the message "Paper Jam Tray1" or "Paper Jam Tray2" from the LCD display?
- 35What kind of memory can I use?
- 36The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 37Confirm that a FAX I sent was received correctly
- 38What can happen if the wrong paper is used in your machine.
- 39How do I install additional memory?
- 40How do I print an envelope from my computer?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42I cannot install Brother drivers on Debian 10 or later (Linux)
- 43Configure and use the Scan Key Tool (Linux)
- 44The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 45Print command (cupswrapper) (Linux)
- 46All print jobs are aborted and nothing is printed. (Linux)
- 47Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 48What is the Network Shared printing?
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)