FAQs & Troubleshooting
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222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2What driver package format is supported by my Linux distribution?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5Can I confirm that the FAX was sent correctly?
- 6Does NC-2200w work with Windows Vista?
- 7I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 8I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 9Can I reduce the size of a received fax on this machine?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 11Why doesn't the machine answer when receiving a call?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13Print the Network Configuration page
- 14When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 17What kind of memory can I use?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19How do I factory reset the print server?
- 20I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 21How to identify your Operating System (OS).
- 22I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 23When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 24How do I improve the copy or fax quality?
- 25I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 26My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28Pre-Required Procedures (Linux)
- 29Can I print from or scan to Android™ Smartphone?
- 30When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 31The keys on the control panel do not respond.
- 32I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 33When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 34When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 35I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 36The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 37Can I print from DOS applications?
- 38Scan a document using "Scanner and Camera Wizard" in Windows XP
- 39I am experiencing problems sending a fax, what can I do?
- 40The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 41When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 42Important points for specifying the scan area (Linux)
- 43Uninstall Scan-key-tool. (Linux)
- 44Configure scan settings without administrator privileges (Linux)
- 45I want to print using CUPS while keeping SELinux enabled. (Linux)
- 46Firewall port requirements of the Scan Key Tool (Linux)
- 47The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 48The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 49I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 50Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.