FAQs & Troubleshooting
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222 Results
- 1The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 2I'm using Macintosh®. What are the settings in the Scanner window used for?
- 3Can I print from or scan to Android™ Smartphone?
- 4Change the printer driver settings (Windows/macOS)
- 5When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 6What is Multi-Function Link Pro Suite?
- 7Configure and use the Scan Key Tool (Linux)
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 9I can print but cannot scan via network. (For Windows)
- 10I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 11I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 12What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 13Why doesn't the machine answer when receiving a call?
- 14When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 15Replace the toner cartridge.
- 16Print the Network Configuration page
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Open the Control Panel (For Windows)
- 19What is the Network Shared printing?
- 20I can receive a fax, but cannot receive a telephone call.
- 21Does NC-2200w work with Windows Vista?
- 22I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 23What does "COMM.ERROR" on the LCD display mean?
- 24When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 25I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29The paper is skewed when it's printed.
- 30Verify if the Brother machine has a dial tone
- 31When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 32I updated the Web BRAdmin and cannot enable the logging function.
- 33I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 34Scan a document in Mac OS X 10.7.
- 35Scan an image and insert it in a Windows XP application
- 36When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 37When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 38Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 39What kind of memory can I use?
- 40How do I improve the copy or fax quality?
- 41How can I clear the "PLS OPEN COVER" error message on LCD?
- 42The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 43Can I print from DOS applications?
- 44I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 45The Brother machine does not appear in the "Print & Fax" or "Print & Scan" Utility. (Mac OS X 10.5 or greater)
- 46How do I factory reset the print server?
- 47How do I install additional memory?
- 48I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 49Configure the Scan to Email Feature (Linux)
- 50Scan using XSane or GIMP (Linux)