FAQs & Troubleshooting
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216 Results
- 1I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 2My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6Cannot print after a Windows 10 update (June 2020)
- 7Can I reduce the size of a received fax on this machine?
- 8I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9How do I factory reset the print server?
- 10I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 11Pre-Required Procedures (Linux)
- 12When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 13Can I print from DOS applications?
- 14Print the Network Configuration page
- 15I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 18What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 19Can I use non-Brother or third party supplies with the Brother machine?
- 20Print command (LPR) (Linux)
- 21I'm using openSUSE11.3. I cannot print to my Brother Machine. (Linux)
- 22Does NC-2200w work with Windows Vista?
- 23I am unable to print from a client PC to a printer on a print server. (Linux)
- 24Uninstall printer drivers (Linux)
- 25The printer status is Offline or Paused.
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 28What is UPnP and SSDP?
- 29Can I confirm that the FAX was sent correctly?
- 30My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 33All print jobs are aborted and nothing is printed. (Linux)
- 34Where can I find the serial number for my unit?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36Configure and use the Scan Key Tool (Linux)
- 37Paper size settings are unavailable when I print from OpenOffice (Linux)
- 38The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 39I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 40Print command (cupswrapper) (Linux)
- 41Delete print jobs from the print queue.
- 42Open the Control Panel (For Windows)
- 43The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 44I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Windows 7 Support Information
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47How do I configure fax forward to e-mail?
- 48I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 49Scan a document in Windows 8 and Windows 10.
- 50I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?