FAQs & Troubleshooting
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293 Results
- 1The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 6Scan and save a document in PDF format (Scan to File)
- 7The paper is skewed when it's printed.
- 8I am asked to enter a password when starting the Remote Setup application. What is the password?
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10How do I improve the copy or fax quality?
- 11The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 14The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 15When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18What driver package format is supported by my Linux distribution?
- 19I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 20Pre-Required Procedures (Linux)
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Protect your Brother machine against unauthorised access over the network
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 25Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 26The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 27The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 28I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 29The printer status is Offline or Paused.
- 30Can I set my Brother machine to forward the faxes I receive to another location?
- 31Can I use voice mail on the same line as my Brother machine?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33What is Distinctive Ring and how do I program it?
- 34Confirm that a FAX I sent was received correctly
- 35What can happen if the wrong paper is used in your machine.
- 36I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 37I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 38When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40I'm using Macintosh®. What are the settings in the Scanner window used for?
- 41I'm using Macintosh. What is the PreScan option used for?
- 42I can print but cannot scan via network. (For Mac)
- 43Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 44Cannot print after a Windows 10 update (June 2020)
- 45When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 46I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 47ControlCenter3 displays a blank screen at startup (Windows)
- 48Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 49Scan from the Brother iPrint&Scan application using Windows Phone.
- 50What is Brother iPrint&Scan?