FAQs & Troubleshooting
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291 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 3What is Brother iPrint&Scan?
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Can I print from or scan to Android™ Smartphone?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 7Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 8What can happen if the wrong paper is used in your machine.
- 9A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 10Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 11Scan and save a document in PDF format (Scan to File)
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13Pre-Required Procedures (Linux)
- 14I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 15Change the printer driver settings (Windows/macOS)
- 16Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 17The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 18My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 19Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21When I scan a document using ControlCenter, the scanned file size is too big.
- 22I cannot install Brother drivers on Debian 10 or later (Linux)
- 23Print command (LPR) (Linux)
- 24I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 27Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 28Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 29Can I use voice mail on the same line as my Brother machine?
- 30I'm trying to scan through the Citrix Presentation Server™ 4.0. What should I note?
- 31How do I clear the message "Document Jam" from the display?
- 32When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 33Why doesn't the machine answer when receiving a call?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35How do I install additional memory?
- 36I'm using Macintosh®. What are the settings in the Scanner window used for?
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38Scan from the Brother iPrint&Scan application using Windows Phone.
- 39Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 40Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 41How to identify your Operating System (OS).
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43When scanning a letter-size document, the edge of the document is not scanned. How can I fix this problem?
- 44Which E-mail packages are compatible with ControlCenter2?(For Windows 2000/XP)
- 45I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 46How do I print an envelope from my computer?
- 47When I share a FAX/ DCP/ MFC via a Windows XP PC, the machine prints garbage characters. What can I do?
- 48Windows 10 Support Information
- 49Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 50Use the Universal Printer Driver for BR-Script. (PostScript language emulation)