FAQs & Troubleshooting
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322 Results
- 1How to load numbered checks or forms in the paper tray?
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Scan and save a document in PDF format (Scan to File)
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6Print on labels and envelopes from the MP tray.
- 7I'm using Macintosh. What is the PreScan option used for?
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Use the Universal Printer Driver for PCL
- 11What is Brother iPrint&Scan?
- 12Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 13How do I clear the message "Jam Duplex" from the LCD?
- 14Wrinkles or creases
- 15When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 16Can I use voice mail on the same line as my Brother machine?
- 17Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 18Line across the page
- 19Faint
- 20Scan multiple pages into one file instead of each scan being saved as a separate file.
- 21I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 22What kind of memory can I use?
- 23I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 24I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 27Can I print from or scan to Android™ Smartphone?
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 30Change the printer driver settings (Windows/macOS)
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The printer status is Offline or Paused.
- 33I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 34Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 35White spots or black spots at 3.7 in. (94 mm) intervals
- 36How do I clear the message "Document Jam" from the LCD display?
- 37Toner specks
- 38White lines down the page
- 39I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 40Cannot print after a Windows 10 update (June 2020)
- 41I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 44The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 45I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 46Remotely access my Brother machine to forward my faxes to another machine.
- 47The paper is skewed when it's printed.
- 48Select automatic 2-sided(duplex) or booklet print using my Windows computer.
- 49Is my Brother machine compatible with Windows Vista?
- 50Can I print from DOS applications?