FAQs & Troubleshooting
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322 Results
- 1Wrinkles or creases
- 2What is Brother iPrint&Scan?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4What is the BRAdmin Professional software used for?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Pre-Required Procedures (Linux)
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 11Can I print from or scan to Android™ Smartphone?
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14How to identify your Operating System (OS).
- 15I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 16I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 17What driver package format is supported by my Linux distribution?
- 18Scan and save a document in PDF format (Scan to File)
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Can I use voice mail on the same line as my Brother machine?
- 21All black
- 22Protect your Brother machine against unauthorised access over the network
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 26The Universal Printer Driver searches for the Brother devices on a single network even though my computer connects to multiple networks. (For Windows users)
- 27How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 33How to load numbered checks or forms in the paper tray?
- 34I am asked to enter a password when starting the Remote Setup application. What is the password?
- 35I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 36When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 37How do I clear the message "Jam Tray 1" or "Jam Tray 2" from the LCD display?
- 38I can print but cannot scan via network. (For Windows)
- 39How do I factory reset the print server?
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42Install PaperPort™ 12SE / 14SE onto Windows 10.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Scan from the Brother iPrint&Scan application using Windows Phone.
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.