FAQs & Troubleshooting
![]() |
Popular |
222 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 4How do I improve the copy or fax quality?
- 5Can I use non-Brother or third party supplies with the Brother machine?
- 6The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 7I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9How to identify your Operating System (OS).
- 10Can I print from or scan to Android™ Smartphone?
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 13The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 14What is the BRAdmin Professional software used for?
- 15I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 16When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 17Cancel a fax that is currently being sent from my Brother machine.
- 18Do I need a telephone line to send and receive faxes with my Brother machine?
- 19Change the printer driver settings (Windows/macOS)
- 20The printer status is Offline or Paused.
- 21I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 22When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 23How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 24When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 25Can I confirm that the FAX was sent correctly?
- 26What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 27What is Multi-Function Link Pro Suite?
- 28I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30I cannot install Brother drivers on Debian 10 or later (Linux)
- 31What driver package format is supported by my Linux distribution?
- 32Scan using XSane or GIMP (Linux)
- 33Send a fax using PC-FAX with LPD/LPRng (Linux)
- 34When printing with monochrome laser printer, the print position shifts. (Linux)
- 35Windows 10 Support Information
- 36What is the Network Shared printing?
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Verify if the Brother machine has a dial tone
- 39I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40I updated the Web BRAdmin and cannot enable the logging function.
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42Scan a document in Windows 8 and Windows 10.
- 43Scan a document from a Windows Vista application
- 44Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 45The machine does not print anything.
- 46My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 47I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 48I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 49I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 50Configure and use PC-FAX (CUPS) (Linux)