FAQs & Troubleshooting
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338 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 6I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 7How do I know which side up my photo paper should be in the tray?
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 10Paper Jam
- 11Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 12Can I print from or scan to Android™ Smartphone?
- 13How do I factory reset the network settings?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15What driver package format is supported by my Linux distribution?
- 16I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19How to identify your Operating System (OS).
- 20Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 21When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 22I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 25The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 26Cannot print after a Windows 10 update (June 2020)
- 27Firewall port requirements of the Scan Key Tool (Linux)
- 28What is Brother iPrint&Scan?
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Print a web page from iPrint&Scan when using an Android™ mobile device.
- 31Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 32Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Discover the MAC address of the Brother network card
- 35The edge of glossy paper is smudged.
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 38Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 39I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 40When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 41Where is the USB port on the machine?
- 42The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 43Confirm that a FAX I sent was received correctly.
- 44Print the Network Configuration List
- 45I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 46I cannot install Brother drivers on Debian 10 or later (Linux)
- 47The downloaded driver's name is different from my machine's name. (Linux)
- 48When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 49Uninstall the scanner driver. (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)