FAQs & Troubleshooting
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340 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from or scan to Android™ Smartphone?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Replace Ink
- 6Scan and save a document in PDF format (Scan to File)
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 9Paper Jam
- 10Cannot print after a Windows 10 update (June 2020)
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 17The printer status is Offline or Paused.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 20One or more of my colors are not printing (blank). What can I do?
- 21I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 22"Offline" appears on the Status Monitor.
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 25How to identify your Operating System (OS).
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27Discover the MAC address of the Brother network card
- 28I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 29How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 31How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33Pre-Required Procedures (Linux)
- 34I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 35Locate files scanned with ControlCenter3 (For Windows)
- 36I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 37How do I know which side up my photo paper should be in the tray?
- 38The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 39Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 40I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 41Can I use voice mail on the same line as my Brother machine?
- 42Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 45When I print, the pages are smudged with ink. What should I do?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47How do I factory reset the network settings?
- 48Uninstall the Brother Software and Drivers (Windows)
- 49My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 50How do I load envelopes into my machine?
