FAQs & Troubleshooting
![]() |
Popular |
340 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3One or more of my colors are not printing (blank). What can I do?
- 4I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 5Can I print from or scan to Android™ Smartphone?
- 6Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What driver package format is supported by my Linux distribution?
- 9Pre-Required Procedures (Linux)
- 10Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 11The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 14How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 15When I print, the pages are smudged with ink. What should I do?
- 16Paper Jam
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Check the firmware version.
- 19The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 20How to identify your Operating System (OS).
- 21The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 22Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 23The edge of glossy paper is smudged.
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Configure a cover page for PC-FAX.
- 26Change the printer driver settings (Windows/macOS)
- 27How many times will my Brother machine automatically redial a busy number?
- 28When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 31I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 32Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 33Confirm that a FAX I sent was received correctly.
- 34What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 35What is the BRAdmin Professional software used for?
- 36Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 37I cannot install the driver when using the Driver Install Tool. (Linux)
- 38Configure and use the Scan Key Tool (Linux)
- 39Scan using XSane or GIMP (Linux)
- 40When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 41I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 42What is Brother iPrint&Scan?
- 43Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 44Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 45The printer status is Offline or Paused.
- 46How do I cancel a Broadcast fax in progress?
- 47Verify if the Brother machine has a dial tone
- 48I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 49Can I use voice mail on the same line as my Brother machine?
- 50I updated the Web BRAdmin and cannot enable the logging function.