FAQs & Troubleshooting
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347 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Reset the network settings to the factory default (video instructions available)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5The printer status is Offline or Paused.
- 6White lines across the page
- 7Curled (video instructions available)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 11Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13TONER ENDED
- 14Toner specks
- 15Replace Toner
- 16When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 17Wrinkles or creases
- 18I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 19Can I use voice mail on the same line as my Brother machine?
- 20Turn the Toner Save mode on or off
- 21Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 23I cannot print using my Brother machine on a wireless network (Windows)
- 24When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 25Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 26Check Connection
- 27Store numbers on my Brother machine for easy dialing from the control panel.
- 28Curled or wavy
- 29White lines down the page
- 30Lines across the page
- 31What is the recommended paper?
- 32Page skewed
- 33Black lines down the page
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35Delete print jobs from the print queue.
- 36Can I use AirPrint with my Brother machine?
- 37How to identify your Operating System (OS).
- 38Important points you need to confirm before configuring your Brother machine for a wireless network.
- 39Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 40How do I make my faxed documents lighter or darker? (Fax Contrast)
- 41Store numbers on my Brother machine for easy dialing from the PC.
- 42Transfer faxes to the PC when my machine has a mechanical problem
- 43Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 44Drum End Soon
- 45Confirm that a FAX I sent was received correctly
- 46Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 47Reset the network settings to the factory default
- 48Print on envelopes, labels, or thick paper from the manual feed slot.
- 49Print the Network Configuration List
- 50My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)