FAQs & Troubleshooting
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345 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The printer status is Offline or Paused.
- 3JAM TRAY 1
- 4Faint
- 5Check Connection
- 6Jam Rear
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Use the Universal Printer Driver for PCL
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Drum Error (Drum!)
- 12I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 13Curled (video instructions available)
- 14JAM INSIDE
- 15What is the recommended paper?
- 16I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 17My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 18I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20Poor fixing
- 21Turn the Toner Save mode on or off
- 22Hollow print
- 23Setup and use Brother PC-FAX receiving
- 24Print both sides of paper or a booklet automatically
- 25Store numbers on my Brother machine for easy dialing from the PC.
- 26Drum End Soon
- 27Configure the Scan to Email Feature (Linux)
- 28Pre-Required Procedures (Linux)
- 29I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 32I cannot start ControlCenter4.
- 33Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 34I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 35How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 36Cover is Open
- 37Confirm that a FAX I sent was received correctly
- 38Page skewed
- 39Check the firmware version.
- 40Open the "Scanners and Cameras" and Properties.
- 41Cannot print after a Windows 10 update (June 2020)
- 42The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 45Locate files scanned with ControlCenter2 (For Macintosh)
- 46TONER ENDED
- 47Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 48Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 49Size mismatch
- 50Why is legal scanning not an option on my Windows XP computer when using the WIA driver?