FAQs & Troubleshooting
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289 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Why doesn't the machine answer when receiving a call?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I print from or scan to Android™ Smartphone?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10Protect your Brother machine against unauthorised access over the network
- 11A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 12Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Can I use AirPrint with my Brother machine?
- 15Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 16Cancel a fax that is currently being sent from my Brother machine.
- 17Can I use non-Brother or third party supplies with the Brother machine?
- 18What does "COMM.ERROR" on the LCD display mean?
- 19I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 20Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 21Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 22How to identify your Operating System (OS).
- 23I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 24How do I make my faxed documents lighter or darker? (Fax Contrast)
- 25Change the printer driver settings (Windows/macOS)
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27The paper is skewed when it's printed.
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 29When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31What driver package format is supported by my Linux distribution?
- 32The printer status is Offline or Paused.
- 33How do I clean white or black spots on printed documents?
- 34I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 35Cannot print after a Windows 10 update (June 2020)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I cannot send a fax using PC-FAX (Windows 10)
- 38When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 39When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 40I am unable to print from a client PC to a printer on a print server. (Linux)
- 41I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 42Uninstall printer drivers (Linux)
- 43I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 44ControlCenter3 displays a blank screen at startup (Windows)
- 45Install PaperPort™ 12SE / 14SE onto Windows 10.
- 46Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 47Delete print jobs from the print queue.
- 48Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Use the Universal Printer Driver for PCL