FAQs & Troubleshooting
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257 Results
- 1Replace Toner
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Curled
- 5White lines across the page
- 6How to identify your Operating System (OS).
- 7The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 8Print Unable
- 9JAM INSIDE
- 10JAM TRAY 1
- 11REPLACE DRUM
- 12Ghost
- 13Configure a cover page for PC-FAX.
- 14Toner Low or Prepare New Toner Cartridge
- 15Confirm that a FAX I sent was received correctly
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18Curled (video instructions available)
- 19Document Jam
- 20Toner specks
- 21Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 22Store numbers on my Brother machine for easy dialing from the control panel.
- 23What is the recommended paper?
- 24When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 25Locate files scanned with ControlCenter2 (For Macintosh)
- 26Can I print from or scan to Android™ Smartphone?
- 27The printer status is Offline or Paused.
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Size mismatch
- 30Transfer faxes to the PC when my machine has a mechanical problem
- 31Out of Memory
- 32Jam Rear
- 33What is Distinctive Ring and how do I program it?
- 34When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36What is Toner Continue Mode?
- 37CARTRIDGE ERROR
- 38Duplex Disabled
- 39Drum Stop
- 40Cover is Open
- 41Why doesn't the machine answer when receiving a call?
- 42Print on envelopes, labels, or thick paper from the manual feed slot.
- 43JAM DUPLEX
- 44Turn the Toner Save mode on or off
- 45Black lines down the page
- 46I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 47A message appears informing to "The optical photoconductor needs to be replaced./ The paper tray is almost empty. " on my Macintosh.
- 48Check Connection
- 49What is the difference between the toner cartridge and the drum unit?
- 50I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.