FAQs & Troubleshooting
![]() |
Popular |
226 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Pre-Required Procedures (Linux)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The paper is skewed when it's printed.
- 6I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 7Configure a cover page for PC-FAX.
- 8What driver package format is supported by my Linux distribution?
- 9Can I print from or scan to Android™ Smartphone?
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11How do I clean white or black spots on printed documents?
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14Can I use non-Brother or third party supplies with the Brother machine?
- 15How do I clean the scanner to improve the copy or fax quality?
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I cannot send a fax using PC-FAX (Windows 10)
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19How to identify your Operating System (OS).
- 20I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22What is a "Generic PCL Driver"?
- 23Uninstall the drivers. (Mac OS X 10.5)
- 24How do I adjust my Brother machine's Sleep Mode setting?
- 25I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 26I cannot print from my computer via USB.
- 27Verify if the Brother machine has a dial tone
- 28Scan a document from the Windows Vista Photo Gallery
- 29When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 30I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Configure and use PC-FAX (CUPS) (Linux)
- 33"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 34Install PaperPort™ 12SE / 14SE onto Windows 10.
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 37Change or delete an existing One Touch or Speed Dial number.
- 38Locate files scanned with ControlCenter2 (For Macintosh)
- 39The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 40The printer status is Offline or Paused.
- 41The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 42When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 43When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 44How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 45I am having a problem receiving faxes.
- 46I am experiencing problems sending a fax, what can I do?
- 47I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 48I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 49Command List of brscan. (Linux)
- 50Delete a network scanner entry. (Linux)