FAQs & Troubleshooting
![]() |
Popular |
251 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2White spots or black spots at 94 mm (3.7 in.) intervals
- 3Curled or wavy
- 4Check Connection
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Curled (video instructions available)
- 7Document Jam
- 8Jam Rear
- 9Turn the Toner Save mode on or off
- 10Drum Stop
- 11NO TONER
- 12Cover is Open
- 13What is the recommended paper?
- 14What driver package format is supported by my Linux distribution?
- 15Pre-Required Procedures (Linux)
- 16I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20JAM INSIDE
- 21JAM TRAY 1
- 22The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26CARTRIDGE ERROR
- 27I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes.
- 28I cannot install Brother drivers on Debian 10 or later (Linux)
- 29Configure the Scan to Email Feature (Linux)
- 30Replace Toner
- 31Hollow print
- 32The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 33Can I use AirPrint with my Brother machine?
- 34The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 35I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 36I cannot start ControlCenter4.
- 37Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 38Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 39Print Unable
- 40TONER ENDED
- 41MANUAL FEED
- 42Out of Memory
- 43Wrinkles or creases
- 44Why doesn't the machine answer when receiving a call?
- 45When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 49Delete print jobs from the print queue.
- 50The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.