FAQs & Troubleshooting
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- 1Scan multiple pages into one file instead of each scan being saved as a separate file.
- 2Can I print from or scan to Android™ Smartphone?
- 3The printer status is Offline or Paused.
- 4Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 5How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 8"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 9I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 14What is Distinctive Ring and how do I program it?
- 15The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 16Why doesn't the machine answer when receiving a call?
- 17Verify if the Brother machine has a dial tone
- 18I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 19What driver package format is supported by my Linux distribution?
- 20Pre-Required Procedures (Linux)
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23Scan and save a document in PDF format (Scan to File)
- 24Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 25Store numbers on my Brother machine for easy dialing.
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27Configure scan settings without administrator privileges (Linux)
- 28Install Presto!® PageManager® onto Windows 10.
- 29I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Uninstall Scan-key-tool. (Linux)
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 35Firewall port requirements of the Scan Key Tool (Linux)
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 38Locate files scanned with ControlCenter3 (For Windows)
- 39Configure a cover page for PC-FAX.
- 40I cannot print from my computer via USB.
- 41When I scan a document using ControlCenter, the scanned file size is too big.
- 42The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 46Is my Brother machine compatible with Windows Vista?
- 47Scan a document using "Scanner and Camera Wizard" in Windows XP
- 48When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 49How do I clear paper jams at the back of the machine?
- 50Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?