FAQs & Troubleshooting
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303 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Delete print jobs from the print queue.
- 5Scan multiple pages into one file instead of each scan being saved as a separate file.
- 6One or more of my colors are not printing (blank). What can I do?
- 7When I print, the pages are smudged with ink. What should I do?
- 8When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 9I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 10I cannot print using my Brother machine on a wireless network (Windows)
- 11How do I set a password on my Brother network card?
- 12When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 13Pre-Required Procedures (Linux)
- 14When I scan a document using ControlCenter, the scanned file size is too big.
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16Send a fax using PC-FAX with LPD/LPRng (Linux)
- 17The edge of glossy paper is smudged.
- 18How many times will my Brother machine automatically redial a number?
- 19What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 20The Printer Driver does not show print resolution. How do I determine the resolution settings?
- 21When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 22The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Wireless setup is requesting a WPS PIN to complete the setup
- 25Install the built-in drivers (For Windows 8 and Windows 10)
- 26Can I print from or scan to Android™ Smartphone?
- 27I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 28Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 29I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31Change the user interface of ControlCenter3
- 32I cannot print from my computer via USB.
- 33The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 34The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 35I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 36The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 37ControlCenter3 displays a blank screen at startup (Windows)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41Configure a cover page for PC-FAX.
- 42Can I print a report that will show all of my Speed Dial and Group numbers?
- 43I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected. What can I do?
- 44I cannot feed the paper from the Photo Paper Tray.
- 45I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 46I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 47Can I still receive faxes or calls when the machine is switched off?
- 48I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 49Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)