FAQs & Troubleshooting
Popular |
332 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Load paper in the paper tray
- 6The printer status is Offline or Paused.
- 7Can I print from or scan to Android™ Smartphone?
- 8Scan and save a document in PDF format (Scan to File)
- 9Print using only the black ink cartridge when the Color cartridges have run out.
- 10I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 11Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 12Paper Jam
- 13The driver installation finished successfully but I cannot print. (Linux)
- 14Pre-Required Procedures (Linux)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 17The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 20One or more of my colors are not printing (blank). What can I do?
- 21When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 22Where is the USB port on the machine?
- 23My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 24I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 25In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 26I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 27I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 28ControlCenter3 displays a blank screen at startup (Windows)
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 31How to identify your Operating System (OS).
- 32I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34Scan multiple pages into one file instead of each scan being saved as a separate file.
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39Can third party ink be used to refill the ink cartridges?
- 40How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 41When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 42When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 43What is Distinctive Ring and how do I program it?
- 44I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 45Why doesn't the machine answer when receiving a call?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 48I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 49I cannot install Brother drivers on Debian 10 or later (Linux)
- 50Install Presto!® PageManager® onto Windows 10.