FAQs & Troubleshooting
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327 Results
- 1Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 6Can I print from or scan to Android™ Smartphone?
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8The printer status is Offline or Paused.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11Scan and save a document in PDF format (Scan to File)
- 12Paper Jam
- 13How to identify your Operating System (OS).
- 14Configure a cover page for PC-FAX.
- 15How many times will my Brother machine automatically redial a number?
- 16Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20Where can I get FaceFilter Studio and what can I do with this application?
- 21How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 22Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 23Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 24Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 25Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 26I'm unable to access the media (memory) card in the media slot. What can I do?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 29Replace Ink
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 32Protect your Brother machine against unauthorised access over the network
- 33Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 34What is Brother iPrint&Scan?
- 35Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 36My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 37I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 40I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 41What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43When scanning a document to be copied or faxed, the LCD shows "Out of Memory."
- 44Cannot print after a Windows 10 update (June 2020)
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47Print a web page from iPrint&Scan when using an Android™ mobile device.
- 48I cannot make borderless prints.
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)