FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2How do I know which side up my photo paper should be in the tray?
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9When I print, the pages are smudged with ink. What should I do?
- 10What driver package format is supported by my Linux distribution?
- 11Scan and save a document in PDF format (Scan to File)
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 14Can I print from and scan to iPhone, iPod touch and iPad?
- 15Print a web page from iPrint&Scan when using an Android™ mobile device.
- 16Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 17The printer status is Offline or Paused.
- 18Can I use voice mail on the same line as my Brother machine?
- 19One or more of my colors are not printing (blank). What can I do?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22What is Brother iPrint&Scan?
- 23Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Scan from the Brother iPrint&Scan application using Windows Phone.
- 26Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 27The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 28Improve poor print quality.
- 29My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 30Pre-Required Procedures (Linux)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 33I cannot make borderless prints.
- 34Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 35Can I print from or scan to Android™ Smartphone?
- 36Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 37When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 38I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 39Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 40I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 41Replace Ink
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 44Load paper in the paper tray
- 45I cannot send a fax using PC-FAX (Windows 10)
- 46Delete print jobs from the print queue.
- 47The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 48The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 49Scan multiple pages into one file instead of each scan being saved as a separate file.
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?