FAQs & Troubleshooting
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- 1I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 2How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 3How do I know which side up my photo paper should be in the tray?
- 4One or more of my colors are not printing (blank). What can I do?
- 5My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 6I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8The printer status is Offline or Paused.
- 9The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 10Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 11Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 12How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 13How do I load 10 x 15 Glossy paper into my machine?
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 16When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 17Protect your Brother machine against unauthorised access over the network
- 18How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 19The edge of glossy paper is smudged.
- 20I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 21What kind of Media Adapter can I use?
- 22What is Distinctive Ring and how do I program it?
- 23Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25What is the BRAdmin Professional software used for?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Configure the Scan to Email Feature (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Large characters are printed incorrectly. (Linux)
- 30When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 31Open the "Scanners and Cameras" and Properties.
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33I can print but cannot scan via network. (For Windows)
- 34I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 35Can I use voice mail on the same line as my Brother machine?
- 36How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 37I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 38Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 39How do I clear the message "MFC is Busy" or "Connect Failure"?
- 40I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 41I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 42I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 43Configure and use PC-FAX (CUPS) (Linux)
- 44Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 45Configure scan settings without administrator privileges (Linux)
- 46I am unable to print from a client PC to a printer on a print server. (Linux)
- 47I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 48Send a fax using PC-FAX with LPD/LPRng (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50ControlCenter3 displays a blank screen at startup (Windows)