FAQs & Troubleshooting
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282 Results
- 1Can I use voice mail on the same line as my Brother machine?
- 2Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 3Scan and save a document in PDF format (Scan to File)
- 4Can I print from or scan to Android™ Smartphone?
- 5I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 6Where is the USB port on the machine?
- 7How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 13When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 19The printer status is Offline or Paused.
- 20I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 21When I print, the pages are smudged with ink. What should I do?
- 22I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24Change the printer driver settings (Windows/macOS)
- 25How many times will my Brother machine automatically redial a busy number?
- 26My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 27I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30How do I know which side up my photo paper should be in the tray?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 33I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 34Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 35I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 36Can I program my Brother machine to forward the faxes I receive to another location?
- 37How do I load 10 x 15 Glossy paper into my machine?
- 38I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 39When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 40I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 41I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 42I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 43I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 44When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 45What kind of Media Adapter can I use?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 48I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 49How do I factory reset the print server?
- 50I'm using Macintosh. What is the PreScan option used for?