FAQs & Troubleshooting
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- 1What driver package format is supported by my Linux distribution?
- 2How do I adjust the number of times my Brother machine rings before it answers?
- 3I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5The edge of glossy paper is smudged.
- 6Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 11I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 12I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 13Can third party ink be used to refill the ink cartridges?
- 14When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 15The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 16The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 17The printer status is Offline or Paused.
- 18When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 19When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 20I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 21One or more of my colors are not printing (blank). What can I do?
- 22I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 23When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 24Can I still receive faxes or calls when the machine is switched off?
- 25Delete print jobs from the print queue.
- 26Download a file from the "Downloads" section and save it to Windows 8 computer.
- 27How to identify your Operating System (OS).
- 28I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 29I'm using Mac OSR X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 30Where is the USB port on the machine? I can't find it on the back of the unit.
- 31Can I reduce the size of a received fax on this machine?
- 32I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 33When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 34Why can't I print when an ink cartridge is empty?
- 35Can I print from or scan to Android™ Smartphone?
- 36Scan and save a document in PDF format (Scan to File)
- 37I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 38When scanning to OCR from PaperPort® 9.0SE, the following error message appears: "System error incurred in external ink module EZText.g32. The OCR server is unable to process the document". I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 39When I print, the pages are smudged with ink. What should I do?
- 40I cannot receive a color fax. Why?
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 44Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 45Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 46I am having issues with the paper feed. What can I do?
- 47When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 48I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 49I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 50When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?