FAQs & Troubleshooting
Latest |
148 Results
- 127.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 227.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 301.06.2023Delete print jobs from the print queue.
- 416.05.2023I cannot print from my computer via USB.
- 526.04.2023Check the IP addresses of your PC and the Brother machine
- 627.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 727.03.2023Change the printer driver settings (Windows/macOS)
- 827.03.2023The printer status is Offline or Paused.
- 914.02.2023Scan a document in Windows 8 and Windows 10.
- 1014.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1113.12.2022How to identify your Operating System (OS).
- 1215.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 1312.09.2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 1422.08.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 1520.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 1609.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 1720.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 1801.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 1910.11.2021Open the Control Panel (For Windows)
- 2016.07.2020Cannot print after a Windows 10 update (June 2020)
- 2114.06.2019Windows 10 Support Information
- 2217.10.2018The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2330.07.2018I cannot print from my computer via network. (For Windows)
- 2405.07.2018Windows 7 Support Information
- 2527.10.2017I cannot print from my computer via network. (For Macintosh)
- 2627.10.2017The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 2701.04.2016I'm using Macintosh. What is the PreScan option used for?
- 2825.03.2016A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 2925.03.2016The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 3025.03.2016What is the Network Shared printing?
- 3125.03.2016Can I print from or scan to Android™ Smartphone?
- 3225.03.2016Can I print from and scan to iPhone, iPod touch and iPad?
- 3324.03.2016Is my Brother machine compatible with third party print servers?
- 3424.03.2016I cannot scan via USB. (Mac OS X)
- 3524.03.2016How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 3624.03.2016Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 3723.03.2016What is the BRAdmin Professional software used for?
- 3821.04.2015I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3915.12.2014I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 4020.11.2014How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 4112.11.2014The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 4225.09.2014I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 4319.09.2014Why doesn't my Brother machine have a dial tone?
- 4405.06.2014I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 4517.02.2014The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4627.01.2014I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 4727.01.2014I am using Windows XP. I downloaded the WHQL certified driver for Parallel from the Web. How do I install it?
- 4827.01.2014I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 4927.01.2014How can I improve poor print quality?
- 5027.01.2014What is the "Station ID" and how do I set it?