FAQs & Troubleshooting
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169 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 3I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 4Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 7The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 10My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 11Do I need a telephone line to send and receive faxes with my Brother machine?
- 12Can I print from or scan to Android™ Smartphone?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 14I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 15Functions supported in the Windows 7 built-in drivers
- 16Can I print using only the black ink cartridge when the Color cartridges have run out?
- 17When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 18I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 19I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20What is Distinctive Ring and how do I program it?
- 21I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 22When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 23What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 24I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 25I can not install/uninstall the driver when a CompactFlash®, SmartMedia®, Memory Stick®, xD-Picture Card™, Secure Digital™ card is installed into the media slot. What can I do?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 28The printer status is Offline or Paused.
- 29Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 30I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 31I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 32When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 33When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 34When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 35What is the BRAdmin Professional software used for?
- 36I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39Check the IP addresses of your PC and the Brother machine
- 40I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 41How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 42Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 43How do I know which receive mode to select?
- 44My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 45Uninstall the drivers. (Mac OS X 10.5)
- 46I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 47When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 48How can I clear the "PLS OPEN COVER" error message on LCD?
- 49What does "MACHINE ERROR XX" mean?
- 50How do I factory reset the print server?