FAQs & Troubleshooting
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338 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3What is Brother iPrint&Scan?
- 4Scan and save a document in PDF format (Scan to File)
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The printer status is Offline or Paused.
- 11How do I load envelopes into my machine?
- 12I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 13The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 16What is the BRAdmin Professional software used for?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 20One or more of my colors are not printing (blank). What can I do?
- 21When I print, the pages are smudged with ink. What should I do?
- 22Paper Jam
- 23I cannot print using my Brother machine on a wireless network (Mac)
- 24Enable the Brother machine's network interface.
- 25The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 26Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 27Discover the MAC address of the Brother network card
- 28Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 29I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 30Can third party ink be used to refill the ink cartridges?
- 31Scan from the Brother iPrint&Scan application using Windows Phone.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 37How to identify your Operating System (OS).
- 38Can I print from or scan to Android™ Smartphone?
- 39Change the printer driver settings (Windows/macOS)
- 40How many times will my Brother machine automatically redial a number?
- 41How do I know which side up my photo paper should be in the tray?
- 42Can I use voice mail on the same line as my Brother machine?
- 43Which E-mail packages are compatible with ControlCenter3?
- 44I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46Why doesn't the machine answer when receiving a call?
- 47Can I confirm that the FAX was sent correctly?
- 48I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 49I cannot send a fax using PC-FAX (Windows 10)
- 50Wireless setup is requesting a WPS PIN to complete the setup