FAQs & Troubleshooting
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270 Results
- 131.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 210.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 327.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 427.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 501.06.2023Delete print jobs from the print queue.
- 616.05.2023I cannot print from my computer via USB.
- 726.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 810.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 927.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1027.03.2023Change the printer driver settings (Windows/macOS)
- 1127.03.2023The printer status is Offline or Paused.
- 1224.03.2023Open the Status Monitor
- 1317.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1417.03.2023I can print but cannot scan via network. (For Windows)
- 1517.03.2023Open the "Scanners and Cameras" and Properties.
- 1614.02.2023Scan and save a document in PDF format (Scan to File)
- 1714.02.2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1814.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 1914.02.2023Scan a document in Windows 8 and Windows 10.
- 2019.12.2022Can third party ink be used to refill the ink cartridges?
- 2113.12.2022How to identify your Operating System (OS).
- 2216.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 2315.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2415.11.2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2531.10.2022Which E-mail packages are compatible with ControlCenter3?
- 2631.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2731.10.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 2817.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2911.10.2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3026.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3120.09.2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3212.09.2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3306.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 3430.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3522.08.2022Configure the Scan to Email Feature (Linux)
- 3609.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3708.08.2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3803.08.2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3926.07.2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 4026.07.2022Configure and use the Scan Key Tool (Linux)
- 4120.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 4219.07.2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 4330.06.2022I can print but cannot scan via network. (For Mac)
- 4423.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 4524.05.2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 4618.05.2022Locate files scanned with ControlCenter3 (For Windows)
- 4709.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4820.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4907.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 5001.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.