FAQs & Troubleshooting
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272 Results
- 1How do I clear the message "PAPER JAM" from the display?
- 2Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 3Can I print from or scan to Android™ Smartphone?
- 4What driver package format is supported by my Linux distribution?
- 5Pre-Required Procedures (Linux)
- 6One or more of my colors are not printing (blank). What can I do?
- 7Uninstall the scanner driver. (Linux)
- 8When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 9I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 10When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 11When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 12What is MFL-Pro Suite Software?
- 13My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 16What is the Network Shared printing?
- 17Can I print from and scan to iPhone, iPod touch and iPad?
- 18How do I know which side up my photo paper should be in the tray?
- 19The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 20The printer status is Offline or Paused.
- 21Windows 7 Support Information
- 22Can I use voice mail on the same line as my Brother machine?
- 23I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 24Scan a document from the Windows Vista Photo Gallery
- 25I am using Voice Over Internet Protocol (VoIP) and I'm having problems receiving faxes.
- 26"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 27When scanning a document to be copied or faxed, the message "OUT OF MEMORY" appears on the display. What can I do?
- 28I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 29I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 30When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 31I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 32Use the Network Connection Repair Tool (Windows)
- 33Check the firmware version.
- 34How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 35Install the built-in drivers (For Windows 8 and Windows 10)
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37I cannot make borderless prints.
- 38Can I use AirPrint with my Brother machine?
- 39How to identify your Operating System (OS).
- 40Locate files scanned with ControlCenter2 (For Macintosh)
- 41Discover the MAC address of the Brother network card
- 42The edge of glossy paper is smudged.
- 43I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 44How many times will my Brother machine automatically redial a number?
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 47How do I clear Machine Error 46?
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49I cannot scan via USB. (Mac OS X)
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.