FAQs & Troubleshooting
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272 Results
- 1How do I load paper?
- 2My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3Scan and save a document in PDF format (Scan to File)
- 4I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 5Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8How do I know which side up my photo paper should be in the tray?
- 9When I print, the pages are smudged with ink. What should I do?
- 10Cannot print after a Windows 10 update (June 2020)
- 11Scan multiple pages into one file instead of each scan being saved as a separate file.
- 12I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 13The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 14Can I use AirPrint with my Brother machine?
- 15Can I print from or scan to Android™ Smartphone?
- 16The printer status is Offline or Paused.
- 17Can I set my Brother machine to forward the faxes I receive to another location?
- 18I cannot remove red-eye.
- 19Scan a document in Mac OS X 10.6.
- 20Where is the USB port on the machine?
- 21What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 24The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 25When I print photos, the color quality is not good.
- 26Glossy Paper does not feed correctly. What can I do?
- 27Improve poor print quality.
- 28What does "COMM.ERROR" on the LCD display mean?
- 29I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 30I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 31How many times will my Brother machine automatically redial a number?
- 32The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 33I can print but cannot scan via network. (For Windows)
- 34I'm using Mac OS X 10.5. When trying to scan using the Brother ControlCenter2 with the USB interface, the ControlCenter2 screen will close. What should I do?
- 35I cannot print over a network using the XML Paper Specification Printer Driver.
- 36I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 37"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 38Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39Can I confirm that the FAX was sent correctly?
- 40What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 41My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 42I'm unable to access the media (memory) card in the media slot. What can I do?
- 43I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 44Configure and use PC-FAX (CUPS) (Linux)
- 45My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 46When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 47I cannot scan when using SELinux (Security-Enhanced Linux)
- 48Uninstall Scan-key-tool. (Linux)
- 49How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 50Pre-Required Procedures (Linux)