FAQs & Troubleshooting
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283 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 4I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 5I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 6Protect your Brother machine against unauthorised access over the network
- 7The printer status is Offline or Paused.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11Can I use voice mail on the same line as my Brother machine?
- 12I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 13I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 14ControlCenter3 displays a blank screen at startup (Windows)
- 15Delete print jobs from the print queue.
- 16What is Distinctive Ring and how do I program it?
- 17I'm using Macintosh. What is the PreScan option used for?
- 18How do I know which side up my photo paper should be in the tray?
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20Configure a cover page for PC-FAX.
- 21Change the printer driver settings (Windows/macOS)
- 22How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 23Which E-mail packages are compatible with ControlCenter3?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 26Can I still receive faxes or calls when the machine is switched off?
- 27I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29How to identify your Operating System (OS).
- 30I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 31Can I print from or scan to Android™ Smartphone?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 33The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 34Can I print a report that will show all of my Speed Dial and Group numbers?
- 35Can I set my Brother machine to forward the faxes I receive to another location?
- 36Can I print using only the black ink cartridge when the Color cartridges have run out?
- 37How do I use my Outlook contacts with my Brother PC-Fax? (import)
- 38I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 39I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 40When I print, the pages are smudged with ink. What should I do?
- 41Can I confirm that the FAX was sent correctly?
- 42I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 43When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 44I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 45I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 46I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 47I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 50I cannot make borderless prints.