FAQs & Troubleshooting
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- 1I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 2How do I load paper?
- 3When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 4I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 5When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 6How do I clear Machine Error 46?
- 7Scan and save a document in PDF format (Scan to File)
- 8Scan multiple pages into one file instead of each scan being saved as a separate file.
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 11The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 12The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 13How long will my Brother machine store received faxes in memory when it is out of paper or one of its ink cartridges needs to be replaced?
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 16When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 17Can I confirm that the FAX was sent correctly?
- 18What is the BRAdmin Professional software used for?
- 19My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21What driver package format is supported by my Linux distribution?
- 22Pre-Required Procedures (Linux)
- 23I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 24I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 25I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 26What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 27One or more of my colors are not printing (blank). What can I do?
- 28Glossy Paper does not feed correctly. What can I do?
- 29I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 30I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 31I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 32Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 33I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 34I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 35I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 36I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 37Print command (cupswrapper) (Linux)
- 38ControlCenter3 displays a blank screen at startup (Windows)
- 39Protect your Brother machine against unauthorised access over the network
- 40Delete the faxes stored in my Brother machine's memory.
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Locate files scanned with ControlCenter2 (For Macintosh)
- 43Discover the MAC address of the Brother network card
- 44The edge of glossy paper is smudged.
- 45My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 46When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 47I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49I cannot feed the paper from the Photo Paper Tray.
- 50Can third party ink be used to refill the ink cartridges?