FAQs & Troubleshooting
Popular |
275 Results
- 1The printer status is Offline or Paused.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 4I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 5Pre-Required Procedures (Linux)
- 6One or more of my colors are not printing (blank). What can I do?
- 7I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 10I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 11I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 12What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 13What is the BRAdmin Professional software used for?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16Can I use voice mail on the same line as my Brother machine?
- 17I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 18When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 19Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Can I print from or scan to Android™ Smartphone?
- 22The edge of glossy paper is smudged.
- 23Can I print from and scan to iPhone, iPod touch and iPad?
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 26I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 27Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 28I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 29When I print, the pages are smudged with ink. What should I do?
- 30What kind of Media Adapter can I use?
- 31I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 32How to identify your Operating System (OS).
- 33Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 37I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 40I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 41How do I print on an envelope?
- 42I'm using Macintosh®. What are the settings in the Scanner window used for?
- 43What driver package format is supported by my Linux distribution?
- 44Scan and save a document in PDF format (Scan to File)
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48ControlCenter3 displays a blank screen at startup (Windows)
- 49Change the printer driver settings (Windows/macOS)
- 50Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?