FAQs & Troubleshooting
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214 Results
- 1My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 2Pre-Required Procedures (Linux)
- 3Functions supported in the Windows 7 built-in drivers
- 4How do I factory reset the print server?
- 5How do I know the current network configuration?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Cannot print after a Windows 10 update (June 2020)
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Download a file from the "Downloads" section and save it to Windows 8 computer.
- 10The printer status is Offline or Paused.
- 11I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 15I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 18Discover the MAC address of the Brother network card
- 19I cannot print from my computer via network. (For Macintosh)
- 20I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 21When I try to install the MFL-Pro Suite from the CD-ROM, the INST32 error dialogue appears as below and the installation cannot proceed. What can I do?
- 22I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 26I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 27What driver package format is supported by my Linux distribution?
- 28I am unable to print from a client PC to a printer on a print server. (Linux)
- 29Verify the Brother machine connected to the Wired Network (For Windows)
- 30Can I print from or scan to Android™ Smartphone?
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 33I cannot print from my computer via network. (For Windows)
- 34I can print but cannot scan via network. (For Macintosh)
- 35I can print but cannot scan via network. (For Windows)
- 36My machine does regular cleaning cycles in the night. How can I correct this?
- 37Does NC-2200w work with Windows Vista?
- 38I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 39Scan a document from a Windows XP application
- 40I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 41Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 42Uninstall the drivers. (Mac OS X 10.5)
- 43I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 44I cannot install the driver when using the Driver Install Tool. (Linux)
- 45Configure and use the Scan Key Tool (Linux)
- 46The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 47When I print images, the quality is not good (Linux)
- 48The downloaded driver's name is different from my machine's name. (Linux)
- 49The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 50Large characters are printed incorrectly. (Linux)