FAQs & Troubleshooting
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227 Results
- 1Does NC-2200w work with Windows Vista?
- 2I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Verify the Brother machine connected to the Wired Network (For Windows)
- 7I'm using Mac OS X 10.7.x or greater. The network scanning feature does not work when using the SCAN key or the control panel of my Brother machine.
- 8Download a file from the "Downloads" section and save it to Windows 8 computer.
- 9I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 10I'm using Mac OS X 10.5. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 11I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 14Where can I find the serial number for my unit?
- 15I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 16Images of the thumbnail page from the media (memory) card won't print.
- 17Configure scan settings without administrator privileges (Linux)
- 18Windows 10 Support Information
- 19Delete print jobs from the print queue.
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21Do I need a telephone line to send and receive faxes with my Brother machine?
- 22I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 23I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 24I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 25Scan a document in Mac OS X 10.6.
- 26I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 27When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 28What does "MACHINE ERROR XX" mean?
- 29I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 30When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 31My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 32Can I still receive faxes or calls when the machine is switched off?
- 33I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 34Why can't I print when an ink cartridge is empty?
- 35I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 36Configure and use the Scan Key Tool (Linux)
- 37Scan using XSane or GIMP (Linux)
- 38The downloaded driver's name is different from my machine's name. (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 42Uninstall Scan-key-tool. (Linux)
- 43I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 44The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 45Open the "Scanners and Cameras" and Properties.
- 46I cannot print from my computer via network. (For Macintosh)
- 47I can print but cannot scan via network. (For Windows)
- 48Windows 7 Support Information
- 49Verify if the Brother machine has a dial tone
- 50I cannot scan via USB. (Mac OS X)