FAQs & Troubleshooting
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227 Results
- 119.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 205.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 410.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 527.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 627.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 701.06.2023Delete print jobs from the print queue.
- 816.05.2023I cannot print from my computer via USB.
- 927.03.2023Change the printer driver settings (Windows/macOS)
- 1027.03.2023The printer status is Offline or Paused.
- 1117.03.2023Open the "Scanners and Cameras" and Properties.
- 1215.02.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1314.02.2023Scan and save a document in PDF format (Scan to File)
- 1414.02.2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 1514.02.2023Scan a document in Windows 8 and Windows 10.
- 1619.12.2022Can third party ink be used to refill the ink cartridges?
- 1713.12.2022How to identify your Operating System (OS).
- 1816.11.2022Paper size settings are unavailable when I print from OpenOffice (Linux)
- 1915.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 2015.11.2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 2131.10.2022Which E-mail packages are compatible with ControlCenter3?
- 2231.10.2022I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 2317.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 2411.10.2022When I scan a document using ControlCenter, the scanned file size is too big.
- 2520.09.2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 2606.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 2730.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2830.08.2022Is there a way to view how much ink is remaining?
- 2922.08.2022Configure the Scan to Email Feature (Linux)
- 3009.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3108.08.2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 3203.08.2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 3326.07.2022The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3426.07.2022Configure and use the Scan Key Tool (Linux)
- 3520.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 3619.07.2022Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 3723.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3824.05.2022I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 3918.05.2022Locate files scanned with ControlCenter3 (For Windows)
- 4009.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4120.04.2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 4207.04.2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4301.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4401.04.2022Scan multiple pages into one file instead of each scan being saved as a separate file.
- 4517.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4606.01.2022I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 4710.11.2021Open the Control Panel (For Windows)
- 4812.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4930.09.2021Uninstall the drivers (Windows)
- 5019.01.2021ControlCenter3 displays a blank screen at startup (Windows)