FAQs & Troubleshooting
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226 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2Pre-Required Procedures (Linux)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4Can I print from or scan to Android™ Smartphone?
- 5Why doesn't the machine answer when receiving a call?
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 12I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14Locate files scanned with ControlCenter2 (For Macintosh)
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16What is the difference between the Modern user interface and the Classic user interface of ControlCenter3?
- 17When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19When I print images, the quality is not good (Linux)
- 20Can I print directly onto DVDs or CDs?
- 21I am experiencing problems sending a fax.
- 22Delete print jobs from the print queue.
- 23The edge of glossy paper is smudged.
- 24The printer status is Offline or Paused.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27One or more of my colors are not printing (blank). What can I do?
- 28Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 29How do I re-install the drivers?
- 30The LCD displays an error code (number). What does it mean?
- 31When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 32When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 33How do I improve my Brother machine's copy quality?
- 34Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 35Configure the Scan to Email Feature (Linux)
- 36I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 37Do I need a telephone line to send and receive faxes with my Brother machine?
- 38My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 39Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 40The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 41I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 42I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 43The driver installation finished successfully but I cannot print. (Linux)
- 44Delete a network scanner entry. (Linux)
- 45Configure scan settings without administrator privileges (Linux)
- 46Send a fax using PC-FAX with LPD/LPRng (Linux)
- 47Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 48How do I clear Machine Error 46?
- 49Can I print using only the black ink cartridge when the Color cartridges have run out?
- 50How do I use my Outlook contacts with my Brother PC-Fax? (import)