FAQs & Troubleshooting
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227 Results
- 1Locate files scanned with ControlCenter2 (For Macintosh)
- 2When I print, the pages are smudged with ink. What should I do?
- 3How to identify your Operating System (OS).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7Can I use voice mail on the same line as my Brother machine?
- 8I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 9Why doesn't the machine answer when receiving a call?
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11How many times will my Brother machine automatically redial a busy number?
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13One or more of my colors are not printing (blank). What can I do?
- 14Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 15Improve poor print quality.
- 16When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 17Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 18Why doesn't my Brother machine have a dial tone?
- 19I cannot scan via USB. (Mac OS X)
- 20When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 21How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 22Can I print using only the black ink cartridge when the Color cartridges have run out?
- 23When I install the drivers, Norton AntiVirus displays the Security Alert that the medium risk application "DPInst.exe" is attempting to connect to a DNS server.
- 24How do I clear the message "PAPER JAM" or "PRINTER JAM" from the display?
- 25Can I confirm that the FAX was sent correctly?
- 26Can I still receive faxes or calls when the machine is switched off?
- 27I cannot install Brother drivers on Debian 10 or later (Linux)
- 28What driver package format is supported by my Linux distribution?
- 29Cannot print after a Windows 10 update (June 2020)
- 30The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 31The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 32Large characters are printed incorrectly. (Linux)
- 33I cannot scan when using SELinux (Security-Enhanced Linux)
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36How do I know which side up my photo paper should be in the tray?
- 37"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 38Is my Brother machine compatible with third party print servers?
- 39Scan and save a document in PDF format (Scan to File)
- 40Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 41After I installed Sun JavaVM, some applications will not work correctly.
- 42How do I re-install the drivers?
- 43Is there any way to reduce Ink consumption?
- 44I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 45I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 46I installed scan-key-tool, but it does not work. (Linux)
- 47Uninstall Scan-key-tool. (Linux)
- 48Configure scan settings without administrator privileges (Linux)
- 49All print jobs are aborted and nothing is printed. (Linux)
- 50I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)