FAQs & Troubleshooting
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252 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2How do I adjust the number of times my Brother machine rings before it answers?
- 3Can I set my Brother machine to forward the faxes I receive to another location?
- 4I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 5I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7When I print, the pages are smudged with ink. What should I do?
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 9Windows 7 Support Information
- 10I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 11What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 12Can I confirm that the FAX was sent correctly?
- 13I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 15I'm using Macintosh®. What are the settings in the Scanner window used for?
- 16I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18Cannot print after a Windows 10 update (June 2020)
- 19Delete print jobs from the print queue.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 24The printer status is Offline or Paused.
- 25Does NC-2200w work with Windows Vista?
- 26I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 27When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 28What is Distinctive Ring and how do I program it?
- 29I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 30I'm using Macintosh. What is the PreScan option used for?
- 31Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 32Uninstall Scan-key-tool. (Linux)
- 33I am unable to print from a client PC to a printer on a print server. (Linux)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 36I cannot print from my computer via USB.
- 37When I scan a document using ControlCenter, the scanned file size is too big.
- 38Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40How to identify your Operating System (OS).
- 41Change the printer driver settings (Windows/macOS)
- 42I cannot print from my computer via network. (For Windows)
- 43Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 44Functions supported in the Windows 7 built-in drivers
- 45Why doesn't my Brother machine have a dial tone?
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 48When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 49I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 50I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?