FAQs & Troubleshooting
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174 Results
- 1"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Change the printer driver settings (Windows/macOS)
- 4The printer status is Offline or Paused.
- 5I cannot scan when using SELinux (Security-Enhanced Linux)
- 6Uninstall Scan-key-tool. (Linux)
- 7When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 8When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 9What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 10I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 11When trying to print from Mac OS® X the print queue is stopped.
- 12I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 13I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 14Pre-Required Procedures (Linux)
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 17Uninstall the drivers. (Mac OS X 10.5)
- 18Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 19I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 20Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 21I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 22How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 23Delete print jobs from the print queue.
- 24How to identify your Operating System (OS).
- 25The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 26What is the Network Shared printing?
- 27Do I need a telephone line to send and receive faxes with my Brother machine?
- 28I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Why doesn't my Brother machine have a dial tone?
- 30Can I print using only the black ink cartridge when the Color cartridges have run out?
- 31The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 32I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 33How can I re-install the drivers?
- 34When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 35What does "MACHINE ERROR XX" mean?
- 36When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 37I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 38I'm using Macintosh®. What are the settings in the Scanner window used for?
- 39Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing).
- 40I cannot install the driver when using the Driver Install Tool. (Linux)
- 41Configure and use the Scan Key Tool (Linux)
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 44The driver installation finished successfully but I cannot print. (Linux)
- 45When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 46I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 47When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 48Command List of brscan. (Linux)
- 49Important points for specifying the scan area (Linux)
- 50I am unable to print from a client PC to a printer on a print server. (Linux)