FAQs & Troubleshooting
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187 Results
- 1I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 4I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 5What driver package format is supported by my Linux distribution?
- 6Can I print from or scan to Android™ Smartphone?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 9"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 10I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 11When trying to print from Mac OS® X the print queue is stopped.
- 12When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 13Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 15When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 16What does "COMM.ERROR" on the LCD display mean?
- 17I installed scan-key-tool, but it does not work. (Linux)
- 18Command List of brscan. (Linux)
- 19To install the printer driver easily using a tool. (Linux)
- 20Pre-Required Procedures (Linux)
- 21Do I need a telephone line to send and receive faxes with my Brother machine?
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 25I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 26Cannot print after a Windows 10 update (June 2020)
- 27The driver installation finished successfully but I cannot print. (Linux)
- 28Print command (LPR) (Linux)
- 29I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 30I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 31When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33Configure scan settings without administrator privileges (Linux)
- 34Windows 10 Support Information
- 35The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 36Change the printer driver settings (Windows/macOS)
- 37The printer status is Offline or Paused.
- 38Functions supported in the Windows 7 built-in drivers
- 39Why doesn't my Brother machine have a dial tone?
- 40Can I print using only the black ink cartridge when the Color cartridges have run out?
- 41Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 42I am using Voice Over Internet Protocol (VoIP) and cannot send and/or receive faxes. What can I do?
- 43When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 44Scan a document using "Scanner and Camera Wizard" in Windows XP
- 45When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 46The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 47I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 48What is Distinctive Ring and how do I program it?
- 49How can I improve poor print quality?
- 50How can I re-install the drivers?