FAQs & Troubleshooting
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144 Results
- 1Can I print from and scan to iPhone, iPod touch and iPad?
- 2How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 3How to identify your Operating System (OS).
- 4Why doesn't the machine answer when receiving a call?
- 5Delete print jobs from the print queue.
- 6The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 7My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 8Can I confirm that the FAX was sent correctly?
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 11I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 12I'm using Macintosh®. What are the settings in the Scanner window used for?
- 13Open the Control Panel (For Windows)
- 14The printer status is Offline or Paused.
- 15I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 16When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 17I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 18How can I print envelopes?
- 19Why can't I print when an ink cartridge is empty?
- 20Why doesn't my Brother machine have a dial tone?
- 21The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 22Change the printer driver settings (Windows/macOS)
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 24Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 25Can I print using only the black ink cartridge when the Color cartridges have run out?
- 26When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 27When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 28When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30What is Distinctive Ring and how do I program it?
- 31I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 32I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 33The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 34Clear the paper jam or printer jam.
- 35How do I clean the Scanner to improve the copy or fax quality?
- 36The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 37I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 38Functions supported in the Windows 7 built-in drivers
- 39When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 40How do I clear a Machine Error 41, ME41 from the display?
- 41Scan a document using "Scanner and Camera Wizard" in Windows XP
- 42I am using Windows XP. I downloaded the WHQL certified driver for USB from the Web. How do I install it?
- 43How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 44I am experiencing problems sending a fax, what can I do?
- 45Can I reduce the size of a received fax on this machine?
- 46What is the "Station ID" and how do I set it?
- 47I cannot receive a color fax. Why?
- 48I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 49Do I need a telephone line to send and receive faxes with my Brother machine?
- 50Windows 7 Support Information