FAQs & Troubleshooting
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305 Results
- 119.06.2024I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 205.06.2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 331.01.2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 417.11.2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 510.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 627.06.2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 727.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 808.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 901.06.2023Delete print jobs from the print queue.
- 1016.05.2023I cannot print from my computer via USB.
- 1126.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1210.04.2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1327.03.2023"Offline" appears on the Status Monitor.
- 1427.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1527.03.2023Change the printer driver settings (Windows/macOS)
- 1627.03.2023The printer status is Offline or Paused.
- 1724.03.2023Open the Status Monitor
- 1817.03.2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 1917.03.2023I can print but cannot scan via network. (For Windows)
- 2017.03.2023Open the "Scanners and Cameras" and Properties.
- 2114.02.2023Scan and save a document in PDF format (Scan to File)
- 2214.02.2023Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 2314.02.2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 2414.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 2514.02.2023Scan a document in Windows 8 and Windows 10.
- 2614.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 2719.12.2022Can third party ink be used to refill the ink cartridges?
- 2813.12.2022How to identify your Operating System (OS).
- 2915.11.2022Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 3015.11.2022Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 3131.10.2022Which E-mail packages are compatible with ControlCenter3?
- 3231.10.2022I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 3317.10.2022Send a fax using PC-FAX with LPD/LPRng (Linux)
- 3412.10.2022Scan a document into ScanSoft™ PaperPort™ 11SE
- 3511.10.2022When I scan a document using ControlCenter, the scanned file size is too big.
- 3626.09.2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3720.09.2022I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3812.09.2022I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 3906.09.2022Configure and use PC-FAX (CUPS) (Linux)
- 4030.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 4122.08.2022Configure the Scan to Email Feature (Linux)
- 4209.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 4308.08.2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 4403.08.2022"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 4526.07.2022Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4626.07.2022Configure and use the Scan Key Tool (Linux)
- 4720.07.2022Uninstall the drivers. (Mac OS X 10.5)
- 4830.06.2022I can print but cannot scan via network. (For Mac)
- 4923.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 5020.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.