FAQs & Troubleshooting
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303 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Paper Jam
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6What driver package format is supported by my Linux distribution?
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Where is the USB port on the machine?
- 9Is there any way to reduce Ink consumption when printing from my computer?
- 10I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 11Can I print from or scan to Android™ Smartphone?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 14Can third party ink be used to refill the ink cartridges?
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 19When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 20Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 21Replace Ink
- 22When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25Print a web page from iPrint&Scan when using an Android™ mobile device.
- 26Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 27Can I print from and scan to iPhone, iPod touch and iPad?
- 28The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 29When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 30The print speed is very slow when I use XML Paper Specification Printer Driver.
- 31Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 32Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 33Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 34Uninstall printer drivers (Linux)
- 35I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37Protect your Brother machine against unauthorised access over the network
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 40Install the built-in drivers (For Windows 8 and Windows 10)
- 41Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43How to identify your Operating System (OS).
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46Change the printer driver settings (Windows/macOS)
- 47Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 48How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 49How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 50I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?