FAQs & Troubleshooting
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307 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3Can I use voice mail on the same line as my Brother machine?
- 4Cannot print after a Windows 10 update (June 2020)
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 7Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 8Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 9Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 10Stop my Brother machine from automatically redialing a number.
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 12How many times will my Brother machine automatically redial a busy number?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16One or more of my colors are not printing (blank). What can I do?
- 17What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 18When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 19I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 20Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 21I cannot install the printer driver or print in Windows 11.
- 22I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23ControlCenter3 displays a blank screen at startup (Windows)
- 24Protect your Brother machine against unauthorised access over the network
- 25Download a file from the "Downloads" section and save it to Windows 8 computer.
- 26What is Brother iPrint&Scan?
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 29Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 30Set the Brother machine to prevent public access to certain features.
- 31Configure a cover page for PC-FAX.
- 32Change the printer driver settings (Windows/macOS)
- 33Ink Low
- 34My machine does regular cleaning cycles in the night. How can I correct this?
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Print using only the black ink cartridge when the Color cartridges have run out.
- 37How do I store Speed Dial numbers on my Brother machine for easy dialing?
- 38I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 39Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 40Load paper in the paper tray
- 41I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 42My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Open the Control Panel (For Windows)
- 45A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 46Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 47What is the Network Shared printing?
- 48The computer fails to boot during its start-up process.
- 49The printer status is Offline or Paused.
- 50How do I cancel a Broadcast fax in progress?
