FAQs & Troubleshooting
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233 Results
- 1I cannot install Brother drivers on Debian 10 or later (Linux)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4How do I load paper?
- 5Can I print from and scan to iPhone, iPod touch and iPad?
- 6How do I load 10 x 15 Glossy paper into my machine?
- 7The printer status is Offline or Paused.
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 10How do I know which side up my photo paper should be in the tray?
- 11Scan and save a document in PDF format (Scan to File)
- 12When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 13Scan multiple pages into one file instead of each scan being saved as a separate file.
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 17Pre-Required Procedures (Linux)
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Can I use voice mail on the same line as my Brother machine?
- 20Configure the Scan to Email Feature (Linux)
- 21ControlCenter3 displays a blank screen at startup (Windows)
- 22How to identify your Operating System (OS).
- 23Locate files scanned with ControlCenter3 (For Windows)
- 24How do I clear Machine Error 46?
- 25Where can I get FaceFilter Studio and what can I do with this application?
- 26Is my Brother machine compatible with Windows Vista?
- 27Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 28How do I clear the message "PAPER JAM" from the display?
- 29I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 30Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 31I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 32Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 35"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 36Change the user interface of ControlCenter3
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40The edge of glossy paper is smudged.
- 41Change the printer driver settings (Windows/macOS)
- 42How many times will my Brother machine automatically redial a busy number?
- 43I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 44I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 45Which E-mail packages are compatible with ControlCenter3?
- 46When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 47One or more of my colors are not printing (blank). What can I do?
- 48Where is the USB port on the machine?
- 49What is Distinctive Ring and how do I program it?
- 50When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?