FAQs & Troubleshooting
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319 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3The printer status is Offline or Paused.
- 4When I print, the pages are smudged with ink. What should I do?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6Load paper in the paper tray
- 7Delete print jobs from the print queue.
- 8What is Brother iPrint&Scan?
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Can I print from or scan to Android™ Smartphone?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 15Delete numbers stored in my Brother machine's Caller ID History.
- 16Can I print from and scan to iPhone, iPod touch and iPad?
- 17How many times will my Brother machine automatically redial a busy number?
- 18Can I use voice mail on the same line as my Brother machine?
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 21Configure a cover page for PC-FAX.
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24What driver package format is supported by my Linux distribution?
- 25A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 26Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 27Scan and save a document in PDF format (Scan to File)
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 30I cannot print using my Brother machine on a wireless network (Mac)
- 31Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Is my Brother machine compatible with Windows Vista?
- 34I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 35Can third party ink be used to refill the ink cartridges?
- 36Forward a fax to another fax machine when my machine has a mechanical problem.
- 37When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 38When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 39Why doesn't the machine answer when receiving a call?
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.4
- 42I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 43My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 48I cannot make borderless prints.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater