FAQs & Troubleshooting
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251 Results
- 1When I print, the pages are smudged with ink. What should I do?
- 2Can I print from or scan to Android™ Smartphone?
- 3Paper Jam
- 4Stop my Brother machine from automatically redialing a number.
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6What driver package format is supported by my Linux distribution?
- 7Delete print jobs from the print queue.
- 8The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13ControlCenter3 displays a blank screen at startup (Windows)
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16How to identify your Operating System (OS).
- 17Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 18Verify if the Brother machine has a dial tone
- 19Print using only the black ink cartridge when the Color cartridges have run out.
- 20I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 21Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 22Black Ink is still wet after printing on Glossy Paper (For PC Printing).
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24Send a fax using PC-FAX with LPD/LPRng (Linux)
- 25Pre-Required Procedures (Linux)
- 26How do I know which side up my photo paper should be in the tray?
- 27When I turn the Power ON, I always have to re-enter Date and Time. What can I do?
- 28Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 29Can I use voice mail on the same line as my Brother machine?
- 30Change the user interface of ControlCenter3
- 31Replace Ink
- 32How do I load envelopes into my machine?
- 33I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 36The downloaded driver's name is different from my machine's name. (Linux)
- 37I cannot send a fax using PC-FAX (Windows 10)
- 38I installed scan-key-tool, but it does not work. (Linux)
- 39Uninstall the scanner driver. (Linux)
- 40Configure scan settings without administrator privileges (Linux)
- 41I am unable to print from a client PC to a printer on a print server. (Linux)
- 42Download a file from the "Downloads" section and save it to Windows 8 computer.
- 43Can I use AirPrint with my Brother machine?
- 44The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 45Delete numbers stored in my Brother machine's Caller ID History.
- 46Do I need a telephone line to send and receive faxes with my Brother machine?
- 47Configure a cover page for PC-FAX.
- 48The printer status is Offline or Paused.
- 49Windows 7 Support Information
- 50Is my Brother machine compatible with third party print servers?