FAQs & Troubleshooting
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245 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can third party ink be used to refill the ink cartridges?
- 3When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 4How do I clear the message "MFC is Busy" or "Connect Failure"?
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 7Can I print a report that will show all of my Speed Dial and Group numbers?
- 8When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 9What is Distinctive Ring and how do I program it?
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11How do I load 10 x 15 Glossy paper into my machine?
- 12Can I use voice mail on the same line as my Brother machine?
- 13Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 14One or more of my colors are not printing (blank). What can I do?
- 15Locate files scanned with ControlCenter2 (For Macintosh)
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 18I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 19When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 20I'm using Macintosh. What is the PreScan option used for?
- 21How do I load paper?
- 22Windows 7 Support Information
- 23I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25ControlCenter3 displays a blank screen at startup (Windows)
- 26The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 27How to identify your Operating System (OS).
- 28Can I print from and scan to iPhone, iPod touch and iPad?
- 29The printer status is Offline or Paused.
- 30The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 31The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 32When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 33Scan and save a document in PDF format (Scan to File)
- 34When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 35Scan multiple pages into one file instead of each scan being saved as a separate file.
- 36Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 37I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 38I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40Scan a document in Windows 8 and Windows 10.
- 41When I print, the pages are smudged with ink. What should I do?
- 42When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 43I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 44Why doesn't the machine answer when receiving a call?
- 45Can I confirm that the FAX was sent correctly?
- 46I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 47Can I still receive faxes or calls when the machine is switched off?
- 48I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 49Open the Control Panel (For Windows)
- 50I cannot scan via USB. (Mac OS X)