FAQs & Troubleshooting
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245 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 4I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 5When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 6When I print, the pages are smudged with ink. What should I do?
- 7I cannot install Brother drivers on Debian 10 or later (Linux)
- 8How do I clear the message "MFC is Busy" or "Connect Failure"?
- 9Can I print a report that will show all of my Speed Dial and Group numbers?
- 10Can third party ink be used to refill the ink cartridges?
- 11What is Distinctive Ring and how do I program it?
- 12When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 13When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 14How do I load 10 x 15 Glossy paper into my machine?
- 15Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 16One or more of my colors are not printing (blank). What can I do?
- 17How do I load paper?
- 18ControlCenter3 displays a blank screen at startup (Windows)
- 19How to identify your Operating System (OS).
- 20Locate files scanned with ControlCenter2 (For Macintosh)
- 21Locate files scanned with ControlCenter3 (For Windows)
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23The printer status is Offline or Paused.
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27How do I clear Machine Error 46?
- 28When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30Why doesn't the machine answer when receiving a call?
- 31Pre-Required Procedures (Linux)
- 32Scan and save a document in PDF format (Scan to File)
- 33Can I use voice mail on the same line as my Brother machine?
- 34I am using Voice Over Internet Protocol (VoIP) and I'm having problems sending faxes.
- 35How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 36The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 37Windows 7 Support Information
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 40How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 41I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 42I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 43I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 44I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 45Which E-mail packages are compatible with ControlCenter3?
- 46What kind of Media Adapter can I use?
- 47When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 48When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 49How do I clear the message "PAPER JAM" from the display?
- 50I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?