FAQs & Troubleshooting
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274 Results
- 1I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 2I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 3Does NC-2200w work with Windows Vista?
- 4I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 5Cannot print after a Windows 10 update (June 2020)
- 6I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 7I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 8When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10I'm using Macintosh. What is the PreScan option used for?
- 11When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 12Scan using XSane or GIMP (Linux)
- 13The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 14The edge of glossy paper is smudged.
- 15I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 16How do I make a copy on my Brother machine?
- 17I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 18Functions supported in the Windows 7 built-in drivers
- 19I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 20Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 21Scan a document in Mac OS X 10.7.
- 22Glossy Paper does not feed correctly. What can I do?
- 23I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I cannot install Brother drivers on Debian 10 or later (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Pre-Required Procedures (Linux)
- 28Can I print from or scan to Android™ Smartphone?
- 29Can I print from and scan to iPhone, iPod touch and iPad?
- 30I can receive a fax, but cannot receive a telephone call.
- 31Can I use voice mail on the same line as my Brother machine?
- 32I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 33One or more of my colors are not printing (blank). What can I do?
- 34Configure and use PC-FAX (CUPS) (Linux)
- 35The downloaded driver's name is different from my machine's name. (Linux)
- 36When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 37Uninstall Scan-key-tool. (Linux)
- 38Configure scan settings without administrator privileges (Linux)
- 39ControlCenter3 displays a blank screen at startup (Windows)
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 42Change the printer driver settings (Windows/macOS)
- 43The printer status is Offline or Paused.
- 44Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 45Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 46Check the IP addresses of your PC and the Brother machine
- 47Why doesn't my Brother machine have a dial tone?
- 48Verify if the Brother machine has a dial tone
- 49I cannot scan via USB. (Mac OS X)
- 50I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.