FAQs & Troubleshooting
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- 1I cannot save a file downloaded from the Brother support website (For Windows)
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 4The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 5How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 6How do I transfer label or slip templates?
- 7What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9Using the Device Settings (for Windows)
- 10When I print a long label or many labels continuously, printing suddenly stops.
- 11Where can I find my Brother printer's serial number?
- 12What Android™ mobile application can I use?
- 13The paper settings specified from the server computer are not reflected on the client computer.
- 14How do I transfer label templates with P-touch Transfer Express?
- 15(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 16Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 17My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 18I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 19P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 20The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 21How do I install/change the RD roll?
- 22Creating a label with GIMP (Linux®)
- 23(Video) How to use the Numbering function (P-touch Editor 5.x for Windows)
- 24(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 25How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 26I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 27Using the Printer Setting Tool (for Windows)
- 28The media cannot be fed to the beginning of a label.
- 29I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 30Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 31How do I uninstall the printer driver?
- 32How do I clean my machine?
- 33How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 36The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 37The error message "Failed to acquire the current settings. Check that the correct model is connected and that the unit is correctly connected and turned on." appears when I try to aquire and change the current settings in printer driver.
- 38The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 39I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 40Installing the LPR driver and CUPS wrapper driver (Linux®)
- 41Adding a custom media size for continuous tape (Linux®)
- 42Creating a label with OpenOffice (Linux®)
- 43The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 44The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 45Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 46How to delete the registry information and files related to the printer driver
- 47How to identify your Operating System (OS) for Windows or Mac
- 48My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 49How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 50Printing is not possible. (USB connection)