FAQs & Troubleshooting
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225 Results
- 1Where can I download the latest P-touch Editor for Mac?
- 2Use Remote Update to download files to your printer from an FTP server
- 3The layout is incorrect when I print labels with P-touch Editor 5.x for Mac.
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5I cannot connect my printer to a Windows 11 computer via USB.
- 6Are all DK labels and tapes compatible with iPrint&Label? (iPrint&Label)
- 7Printing is not possible. (USB connection)
- 8How to identify your Operating System (OS) for Windows or Mac
- 9Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 10How to print a label using AirPrint (For Mac)
- 11I cannot print from the client computer to the printer on the print server. (Linux®)
- 12How do I connect the printer to my computer using a USB cable?
- 13P-touch Editor crashes when I open it on my Mac.
- 14Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 15Installing a CA certificate
- 16Where can I find my Brother printer's serial number?
- 17P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 12 or earlier).
- 18Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 19What is the default User ID and Password for BRAdmin Light or Professional?
- 20Install BRAdmin Professional 3
- 21Wireless setup: Connect your printer to your computer.
- 22Installing the software
- 23How do I transfer label or slip templates?
- 24The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)
- 25Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 26A security warning appears when accessing Web Based Management via HTTPS.
- 27I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 28What kind of paper can I use for Print Service Plugin?
- 29I cannot print and get an error message "Monochrome media is installed." (P-touch Editor for Windows)
- 30I cannot print and get an error message "Black/Red media is installed." (P-touch Editor for Windows)
- 31How do I connect the printer to my computer via wired LAN (Ethernet)? (for Mac)
- 32Using the Communication settings (for Windows)
- 33P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 34Why are there a greater number of label templates when a device is on-line versus off-line? (iPrint&Label)
- 35The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 36How can I reset the printer?
- 37What are the cleaning sheets for? When do I use them?
- 38How do I connect my computer to the printer using the Wireless Direct mode?
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40What iOS mobile application can I use?
- 41Using the Printer Setting Tool (for Mac)
- 42How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 43Can I use the app with my iPad? (iPrint&Label)
- 44How do I connect the printer and my computer via Bluetooth®? (Mac OS X 10.10 or later)
- 45How do I connect the printer to my computer via Bluetooth®? (for Windows)
- 46Installing the LPR driver and CUPS wrapper driver (Linux®)
- 47How to open the Devices and Printers window
- 48Small characters or thin lines are printed faintly.
- 49Can I create a label with time&date? (iPrint&Label)
- 50How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)