FAQs & Troubleshooting
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153 Results
- 1How do I install/change the label roll?
- 2How to identify your Operating System (OS) for Windows or Mac
- 3My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 4I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 8How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 9Printing is not possible. (P-touch Editor 5.0 for Mac)
- 10Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 11Where can I find my Brother printer's serial number?
- 12P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 13I cannot install the printer driver.
- 14Uninstalling the printer drivers (Linux®)
- 15(Video) Small characters or thin lines are printed faintly.
- 16Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 17I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 18I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 19How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 20How do I print labels with higher quality? (P-touch Editor 5.0 for Mac)
- 21Where can I download the latest P-touch Editor for Mac?
- 22I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 23How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 24The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 25How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 26How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 27How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 28I cannot print.
- 29The power button does not light up.
- 30How to open the Devices and Printers window
- 31"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 32How do I print labels with higher quality? (P-touch Editor 5.x for Windows)
- 33Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 34I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 35Creating a label with OpenOffice (Linux®)
- 36I cannot save a file downloaded from the Brother support website (For Windows)
- 37How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 38I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 39Can I directly operate my printer from a self-developed application software and print a label?
- 40The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 43How do I cut at the end of the last label when printing multiple labels? (P-touch Editor 5.0 for Mac)
- 44What is the Label List? (P-touch Editor 5.x for Windows)
- 45My printer will not print from the P-touch Address Book software.
- 46I cannot print from RedHat or CentOS. (Linux®)
- 47How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 48Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 49The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 50The P-touch Add-In is registered in Microsoft Word, but the P-touch icon or "Brother P-touch" in the Tools menu does not appear as normal. (P-touch Editor 5.x for Windows)