FAQs & Troubleshooting
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179 Results
- 114.02.2024I cannot print using my Brother machine on a wireless network (Mac)
- 214.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 304.12.2023Toner Low
- 410.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 527.06.2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 608.06.2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 701.06.2023Add your Brother machine with AirPrint (macOS)
- 801.06.2023Delete print jobs from the print queue.
- 916.05.2023I cannot print from my computer via USB.
- 1026.04.2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 1107.04.2023I cannot print using my Brother machine on a wireless network (Windows)
- 1227.03.2023"Offline" appears on the Status Monitor.
- 1327.03.2023Install the built-in drivers (For Windows 8 and Windows 10)
- 1427.03.2023Change the printer driver settings (Windows/macOS)
- 1527.03.2023The printer status is Offline or Paused.
- 1615.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 1714.02.2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 1814.02.2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 1906.01.2023Condensation
- 2019.12.2022Can I use non-Brother or third party supplies with the Brother machine?
- 2119.12.2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 2213.12.2022Open the Status Monitor
- 2313.12.2022How to identify your Operating System (OS).
- 2420.10.2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 2527.09.2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 2630.08.2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 2709.08.2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 2819.07.2022I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 2930.06.2022Check the Node Name of the Brother machine
- 3023.06.2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3120.06.2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 3209.05.2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 3320.04.2022Turn the Toner Save Mode on or off.
- 3420.04.2022Uninstall the Brother Software and Drivers (Windows)
- 3514.04.2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3611.04.2022Wireless setup is requesting a WPS PIN to complete the setup
- 3701.04.2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 3824.03.2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3917.03.2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 4010.03.2022Drum !
- 4114.12.2021Print both sides of paper or a booklet automatically
- 4215.11.2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 4315.11.2021Set up your Brother machine on a wireless network.
- 4410.11.2021Open the Control Panel (For Windows)
- 4514.10.2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 4612.10.2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 4719.03.2021I get a TS error when trying to print on a wireless network.
- 4819.03.2021I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4902.03.2021The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5022.02.2021A mouse pointer keeps focusing on the Brother Status Monitor appearing on the PC desktop while I'm using or launching other applications.