FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 2(Video) Paper is Jammed in the Back of the Machine
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6Use Universal Print (Windows)
- 7(Video) Set up your Brother machine
- 8The printer status is Offline or Paused.
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 10(Video) Paper is Jammed in the MP tray
- 11Install the Brother Mobile Connect application (for mobile device)
- 12What is the default password for my Brother machine?
- 13After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 142-sided Disable or 2-sided Disabled
- 15Size Error DX or Size Error 2-sided
- 16My Brother machine could not be found over the network when I installed drivers on my computer.
- 17Open the Status Monitor (Windows)
- 18Cannot Print ##
- 19What is the default password for my BRAdmin or Web Based Management?
- 20When I print images, the quality is not good (Linux)
- 21Wrong Toner or Wrong Toner Cartridge
- 22Media Type Mismatch or Media Mismatch
- 23Toner Low or Prepare New Toner Cartridge
- 24Install the optional lower tray
- 25What is the recommended paper?
- 26The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 27I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 28I cannot connect my machine to a Windows 11 computer via USB.
- 29Add your Brother machine with AirPrint (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31Wireless setup is requesting a WPS PIN to complete the setup
- 32I cannot print using my Brother machine on a wired network (Windows/macOS)
- 33I cannot print on a wireless (Wi-Fi) network (Windows)
- 34Control Printer Driver settings (only available for Windows)
- 35Enable the Brother machine's network interface.
- 36I cannot print from my computer via USB.
- 37Change the printer driver settings (Windows)
- 38In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 39Drum !
- 40Out of Memory
- 41Toner specks
- 42Where can I find my Brother machine's serial number?
- 43Lines across the page
- 44Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46What driver package format is supported by my Linux distribution?
- 47"Offline" appears on the Status Monitor. (Windows)
- 48Open the Control Panel (For Windows)
- 49When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 50A security warning appears when accessing Web Based Management via HTTPS.