FAQs & Troubleshooting
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101 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1Install the Brother Mobile Connect application (for mobile device)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Paper is Jammed in the 2-sided Tray
- 4(Video) Paper is Jammed inside the Machine
- 5(Video) Paper is Jammed in the Paper Tray
- 6What driver package format is supported by my Linux distribution?
- 7What is the default password for my BRAdmin or Web Based Management?
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 11(Video) Paper is Jammed in the MP tray
- 12What is the recommended paper?
- 13(Video) Set up your Brother machine
- 14The printer status is Offline or Paused.
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Add your Brother machine with AirPrint (macOS)
- 17Use Universal Print (Windows)
- 18Check the remaining ink or toner level (Linux)
- 19I cannot print using my Brother machine on a wired network (Windows/macOS)
- 20Protect your Brother machine against unauthorised access over the network
- 21How to identify your Operating System (OS).
- 22Change the printer driver settings (Windows)
- 23Out of Memory
- 24(Video) Paper is Jammed in the Back of the Machine
- 25Lines across the page
- 26Can I use non-Brother or third party supplies with the Brother machine?
- 27The scanning speed is slow when scanning from my machine. (Windows)
- 28Toner specks
- 29I cannot connect my machine to a Windows 11 computer via USB.
- 30Control Printer Driver settings (only available for Windows)
- 31I cannot print from my computer via USB.
- 32I cannot find some option in the Printing preferences. (For Windows)
- 33Discover the MAC address of the Brother network card
- 342-sided Disable or 2-sided Disabled
- 35Toner Low or Prepare New Toner Cartridge
- 36Poor fixing
- 37Drum End Soon
- 38Ghosting images
- 39I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 40I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 41A security warning appears when accessing Web Based Management via HTTPS.
- 42After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44No Toner
- 45Drum !
- 46I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 50Open the Control Panel (For Windows)