FAQs & Troubleshooting
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203 Results
- 1(Video) Load A4/Letter paper
- 2Secure Print (Windows®)
- 3Paper is Jammed inside the Machine
- 4Jam MP Tray
- 5Replace Drum
- 6Print on Both Sides of the Paper (Windows®)
- 7Print as a Poster (Windows®)
- 8Paper is Jammed in the Paper Tray
- 9Print on Both Sides of the Paper (Macintosh)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Paper is Jammed in the 2-sided Tray
- 13What is Brother iPrint&Scan?
- 14(Video) Unpack your Brother machine
- 15(Video) Replace the Toner Cartridge
- 16How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 17Clean the Drum Unit
- 18Import a Certificate and Private Key
- 19I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 20The printer status is Offline or Paused.
- 21Toner Low or Prepare New Toner Cartridge
- 22Paper is Jammed in the Back of the Machine
- 23Load and Print on Envelopes Using the MP Tray
- 24My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 25I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 26Print as a Booklet (Windows®)
- 27Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 28The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Use a Macro from Your Computer (Windows®)
- 31Size mismatch
- 32The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 33Create a Self-signed Certificate
- 34Print the Network Configuration Report
- 35My printer takes a long time to start printing when using Airprint. (iOS 16)
- 36I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 37I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 38Update the Driver or Firmware for your Brother machine
- 39Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 40Create or Delete Your Print Profile (Windows®)
- 41Access Web Based Management
- 42I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 43Media Type Mismatch or Media Mismatch
- 44Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 45Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 46Reduce Printing Noise
- 47I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 48Size Error DX or Size Error 2-sided
- 49Check the Node Name of the Brother machine
- 50Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.