FAQs & Troubleshooting
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126 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 129.05.2024The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 214.02.2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 308.02.2024(Video) Paper is Jammed in the 2-sided Tray
- 408.02.2024(Video) Paper is Jammed inside the Machine
- 508.02.2024(Video) Paper is Jammed in the Back of the Machine
- 608.02.2024(Video) Paper is Jammed in the Paper Tray
- 708.02.2024(Video) Paper is Jammed in the Manual Feed Slot
- 810.01.2024What is the default password for my Brother machine?
- 904.12.2023Toner Low
- 1009.11.2023Print the Network Configuration Report *
- 1109.11.2023Access Web Based Management *
- 1209.11.2023Paper is Jammed in the Manual Feed Slot *
- 1309.11.2023Print the WLAN Report *
- 1409.11.2023Load and Print Paper in the Manual Feed Slot *
- 1509.11.2023Clean the Drum Unit *
- 1609.11.2023Replace the Waste Toner Box *
- 1709.11.2023Paper is Jammed in the 2-sided Tray *
- 1809.11.2023Paper is Jammed in the Back of the Machine *
- 1909.11.2023Paper is Jammed Inside the Machine *
- 2009.11.2023Paper is Jammed in the Paper Tray *
- 2109.11.2023Clean the Corona Wires *
- 2209.11.2023Replace the Drum Unit *
- 2309.11.2023Reset the Network Settings to the Factory Settings *
- 2409.11.2023Replace the Toner Cartridge *
- 2509.11.2023Reduce Toner Consumption *
- 2609.11.2023Clean the Paper Pick-up Rollers *
- 2719.09.2023Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 2819.09.2023Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 2919.09.2023(Video) Set up your Brother machine
- 3010.08.2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 3127.07.2023I get a TS error when trying to print on a wireless network.
- 3226.07.2023Media Type Mismatch or Media Mismatch
- 3305.07.2023I cannot print using my Brother machine on a wired network (Windows/macOS)
- 3405.07.2023I cannot print on a wireless (Wi-Fi) network (Mac)
- 3506.06.2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 3606.06.2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 3701.06.2023Add your Brother machine with AirPrint (macOS)
- 3801.06.2023Delete print jobs from the print queue.
- 3916.05.2023I cannot print from my computer via USB.
- 4011.05.2023Set up your Brother machine on a wireless network (Windows/macOS)
- 4107.04.2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 4227.03.2023Change the printer driver settings (Windows)
- 4320.02.2023Enable the Brother machine's network interface.
- 4415.02.2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 4513.02.2023What is the recommended paper?
- 4603.02.2023Reset the Drum Counter
- 4731.01.2023The color of your printouts is not what you expected
- 4831.01.2023Out of Memory
- 4927.01.2023No Toner
- 5023.01.2023The printer status is Offline or Paused.